Refund Policy

We want you to be sure before you pay. Recording in CueStream is free with no time limit, and the Pro plan starts with a 7-day free trial, so you can try the studio and the guest service first.

1. Cancelling

You can cancel at any time in the billing portal on your account page. Your plan stays active until the end of the period you have paid for, and you will not be charged again. Cancelling does not end a show that is live.

2. Refunds

• First payment, 14 days, no questions asked: if you are not happy, write to us within 14 days of your first payment of a plan and we refund it in full. This applies to monthly and yearly plans, for consumers and businesses alike.
• Renewals and partial periods: we do not refund renewals or the unused part of a period, except: if you forgot to cancel and have not opened a room in the new period, write to us within 7 days of the renewal and we refund it.
• Yearly plans after the first year (consumers): after the first year you can cancel with one month's notice at any time; we refund the paid months after the end of that notice period.
• Outages on our side: if a documented outage of our service kept you from using it, we credit or refund the affected time pro rata.

A refund ends the plan at once; your account stays and falls back to the free plan.

3. How to request a refund

Write to support@cuestream.de from your account's email address. Refunds go to the original payment method through Stripe and usually show within 5–10 business days.

4. Right of withdrawal (consumers)

If you are a consumer (a person who concludes the contract for purposes outside their trade, business or profession), you have the following statutory right of withdrawal.

Withdrawal instructions

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (Newa Produktion, Ahmet Azad Göcer, Berlinerstr. 8, 51063 Köln, Germany, phone +49 174 4752121, email support@cuestream.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Because we refund the first payment in full within 14 days in any case (section 2), you will not be charged for the days you already used the service before withdrawing.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Newa Produktion, Ahmet Azad Göcer, Berlinerstr. 8, 51063 Köln, Germany, email support@cuestream.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): CueStream plan ____________

Ordered on (*) / received on (*): ____________

Name of consumer(s): ____________

Address of consumer(s): ____________

Email address of the CueStream account: ____________

Signature of consumer(s) (only if this form is notified on paper): ____________

Date: ____________

(*) Delete as appropriate.